We moved from Melbourne to UK in August 2023. We accepted quote for set volume but reduced it significantly. The man who packed did an awful job. He was very rude to us as well. We were then told that we would need to pay more money as we had a greater volume. We knew we had less than original quote. When the shipment arrived in UK I could see why the box volume was greater as the packing was terrible. Most boxes only 1/4 - 1/2 full and stuffed with flat wads of paper which should have been scrunched to provide protection. One large box contained just one key to my nan's China cabinet (it could have been stuck to it with tape). Nothing was packed together. There were things from bedrooms in with dinner settings. Dinner settings were not packed in sets. Terrible. If it had been packed properly it would have been reduced by half. I wrote to them after delivery regarding my disappointment and received NO REPLY. Would not recommend at all.
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