Two Queen size mattresses went missing between Australia and Scotland. Never to be found. Several cartons were badly damaged resulting in breakages. My couch somehow became badly stained. Kent became Anglo Pacific and then Pickfords in the Uk. They were both very uncaring and difficult to deal with. I ended up corresponding with Kent insurance in Melbourne and they were helpful and understanding andI was eventually partially recompensed. I wish I had read Kent reviews before I decided to use them. Never again.
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