Anybody in Australia looking for a Removalist do not use KENT REMOVALIST! It’s a long story but after having emails with them for the past 6 weeks, I outline herewith 13 points, which outlines our experience of what is claimed by KENT REMOVALIST with 80 years experience! Kent by the way was the most expensive of 5 Quotes we got. We decided to go with them, as the Sales presentation convinced us, that there would be no hassle! How wrong we were! Here we go, this where we stand right now; My experience with Kent can be summarised in 13 points-1) The job was briefed to Kent. Quote received and approved.2) From approval of quote, Kent took control.3)The process of removal was determined by Kent.4)The people representing Kent were Kent’s choice.5) The fact that there were not enough people to initially handle the job, was a Kent issue.6) The fact that boxes were sent to the wrong location - is a Kent issue.7) The fact that items were packed on the first day without bubble wrap is a Kent issue.8) The fact that each box was not numbered and the contents summarised on a check list, is a Kent issue.9)The fact that items were misplaced is a Kent issue.10) The fact that items were damaged is a Kent issue11)The fact that I signed off on all items received and in good condition is my issue - I had trust in Kent.12) In retrospect , this trust was totally misguided. I should have checked every individual box and its contents before signing off on delivery. This would have taken weeks. Totally Impractical.13) Trusting Kent was a key element of our agreement and my acceptance of your quote.Without TRUST our agreement is nothing more than a quote.ONCE MORE, DO NOT USE KENT REMOVALIST FOR YOUR MOVE IF YOU DO NOT WANT TO STRESS OUT!
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