DO NOT TRUST THIS FIRM TO NOT SMASH UP your artwork and then get a wall of silence: There was unnecessary damage caused by Kent Removals (KR) totalling approximately £6000.When KR staff had already unloaded all the tea chest sized boxes and only the artwork items, with fragile tape and “glass/picture/artwork” written all over them, I was at the van when I observed KR staff (not the grey bearded guy, the other one) with his foot at the back of the trolley trying to forcefully shunt the trolley under 3 pieces of artwork at the same time which he had ‘lined up’. I said to him immediately “please don’t do that, it is rather expensive glass artwork” his response was, and I quote “I have done this before”. As he retried again to shunt the trolley under the three items once again and that didn’t work for the second time, I then observed him get the corner of the trolley blade at the base and he is twisting the trolley by holding on to the sides back and forth trying to edge the corner under the three items for the third attempt.I then walked away thinking this will end in stuff being broken. I walked inside and came straight back out and he had parked the trolley in the carport and asked to use the toilet. Forty-five minutes later his colleague came and asked me “…do you know where X is, he’s been gone for 45 minutes”, I then pointed out where the downstairs bathroom was that he had gone to and not reappeared.It is my impression that he had stayed on the toilet so long hoping someone else would move the items on the trolley because he already knew items were broken and in essence he was trying to palm off the blame (or at least have an excuse to say it wasn’t him) he even said to me, when we were standing next to the trolley in the carport once his colleague had retrieved him from the toilet “do you want to take it?”. My instincts told me no way. Needless to say when the goods on the trolley had made it into the foyer downstairs and I did help both of us move the panel into my bedroom where all artwork was being put initially, the moment we placed the bottom edge down (still in all its packaging) you could hear the glass crunch. I knew then it was broken and staring at the KR staff member present (not the grey bearded guy) there was no doubt in my mind the KR staff member knew it as well.In order to get any engagement, despite repeated attempts, it was only when I threatened to raise a formal complaint with the NSW Office of Fair Trading that inadequate traction commenced. I have since raised the complaint.
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