kentremovalsstorage.com.au

If we could give a negative

If we could give a negative, trust me we would! We have had nothing but issues with Kent after explaining previous experiences with other removalists.We have had no follow up, as we were told this would happen. I guess they don't want to address the issues we have had!We feel that they have washed their hands of us.Our initial quotation was done via video and the quote was grossly over priced, we have been refunded.Our expensive art was meant to be put in "Art Packs" didn't happen! We have various scratches all on our canvases.Our expensive one-off glass sculpture was packed with kitchenware, thank goodness I noticed this before they loaded it, to boot it wasn't wrapped properly either. They packed items that were not meant to be packed, which cased issued for us whilst waiting for our delivery which was a week and a half later.Our wine fridge had its door handle damaged, where it is unusable as it wont seal.Our couch has a huge dent in it, lampshades have been bent and you can see the lines in the shades. Our washing machine has been damaged, along with various other items.We have been ignored by Kent and it is truly a very disappointing experience.On a positive, Packing boxes were delivered promptly, and we were assured that the upload team would have plenty on them, as we ran out of boxes. We didn't have much left to pack, but they didn't!The upload team, we thought at the time were ok, we put up with swearing and putting down of the company. They thought that a company was paying for our move until they were told the opposite, this comes down to the care of our belongings. They asked for a review of their performance, we had decided to wait until we received our belongings, it will not be favourable.The way we have been spoken to has been terrible. In a nutshell don't bother with Kent.

Date of experience: Jan 18, 2026