Kenwood has ruined my rental set up. I committed to spening nearly 7k on a damp course, which has left me with recurrent damp patches. The aftercare, and the one particular person (Christopher Allum) whom I have been left to deal with, is rude, stubborn and seems to hate communicating with his customers. There has evolved to be a new intensively damp patch, as they decided to leave a single small 1ft area untreated, right in the middle of the wall. So all the moisture has been now capillaried to that spot. Its a direct result of their poor decision making on my job. They have made me pay twice 180 to revisit and discuss things, so thats £360!!! Just to communicate! Are wont take any responsibility for their work, and keep sending me week late monosyllabic and rude replies offering to quote me for new works. A guy came to review the job yesterday, who seemed nice, and verbally admitted that they should have included that small area in the works, so he would try to help me, but yet again Christopher Allum, who I would never want to deal with again, has shut all of it down and offered to quote me for works. 7K!! PLus horrific after care.. and £360 for even a conversation. And still a damp house, that the council is now on my case about. Never using Kenwood again. feel like its a power game rather than customer service, They have clearly screwed up.
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Over 10,000 homes damp proofed! Kenwood Plc are specialists in Damp Proofing London & the UK, Basement Waterproofing, Condensation Control, Dry rot and Woodworm infestation.
