I purchased a kettle and toaster from the company earlier this year; they sent warranty details right away, which initially made me feel positive. However, when I reported my broken toaster in October, I faced numerous issues. I waited beyond the suggested 2 weeks and received an email stating the account was not monitored. After several phone calls with long wait times, I finally spoke to someone who assured me a replacement was on the way, labeled as 'urgent.' I assumed urgent meant a few days, but was later informed it meant 8 working days. A week later, nothing had arrived. After another long wait for online chat, I was told the issue was raised, but I still had no clarity on my replacement. DO NOT PURCHASE FROM THIS COMPANY UNLESS YOU'RE PREPARED TO DISPOSE OF YOUR ELECTRICAL GOODS WITHIN MONTHS OR SPEND HOURS TRYING TO GET A REPLACEMENT UNDER WARRANTY. ABSOLUTELY SHOCKING.
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