I ordered a stand mixer through social media, but shortly after, I found a different model that I preferred. Immediately after receiving my order confirmation, I requested to change my order to the preferred model, as both were priced the same. I attempted to reach out via online chat but received no response. After waiting until the next morning, I tried again and was told someone would get back to me within 72 hours—no one did. I also sent a message through the online service and received a ticket number with a promise of contact, which never happened. Despite multiple attempts to communicate through various channels, the only response I received was an acknowledgment of my request, with no follow-up. The next notification I got was that my order had shipped, and it arrived on time, leaving me with a mixer I don’t want. I haven’t even opened the box due to my disappointment. I considered returning it but worry about the possibility of getting a refund given the poor service. It’s incredibly frustrating not to be able to call and speak to someone directly. I would not recommend ordering anything from this company.
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