Ordered a kettle on 26/11 with a promised delivery of 3 to 5 days. I had to follow up for a confirmation email. The delivery service struggled to locate the address and then falsely claimed delivery with a photo of their depot. I spent over an hour on three separate online chats since their phone lines were unavailable. They mentioned they would escalate the issue internally and promised a confirmation email due to a change in the delivery address. Nearly three weeks have passed without any email. I finally managed to reach a customer service representative by phone, who agreed to escalate the situation. I requested compensation, but it was not granted. I am still without the kettle and no closer to knowing when it will arrive.
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