It’s disappointing to see that this brand, once known for its quality, has lost its touch. We bought what we believed was a stylish kettle for £39, discounted from £55 through their online store. Sadly, the kettle has a design flaw; the trim at the bottom isn’t built to handle even minor water exposure, leading to bubbling and peeling. Ours began showing these issues within just 8 months. Many other customers have shared similar experiences. While flaws can occur, reputable brands take responsibility and address the issues, but this brand seems to have strayed from that standard. When we reached out for support, even within the warranty period, they failed to recognize the issue and offered no replacement or solution. It’s disheartening to see a brand neglecting its product quality and customer satisfaction.
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