I purchased a stand mixer in September for £200. After just a month of regular use, it developed a fault, leading to nothing but stress, wasted time, and frustration. The seller refused to provide a refund and shifted the responsibility to the manufacturer instead of addressing the issue with the defective product. The manufacturer promised to repair it, but that promise proved to be empty. They scheduled a collection four times, and I spent four full days at home waiting, but no one arrived. There were no calls, no explanations, and no apologies. Reaching the manufacturer is nearly impossible. Countless phone calls went unanswered, and I received no replies, updates, or resolutions—just complete silence. The seller also distanced themselves from the situation, even though the item failed shortly after purchase. Neither company seems to care once the transaction is complete. I truly regret purchasing this mixer. £200 down the drain, weeks of stress, and I'm left with a defective product and no refund. Definitely NOT recommended. Poor product and even worse customer service. At this point, I’m at a standstill and will attempt to reclaim my money through a payment platform, as neither the manufacturer nor the seller has taken responsibility. Steer clear of this product and these companies unless you enjoy wasting your time and money.
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