Very disappointed with Kenwood in 2025/26. I was given a Kmix Stand Mixer for Christmas in 2025, after hearing from my grandmother that Kenwood was a reputable and reliable brand for mixers (she has used Kenwood for most of her adult life).
Unfortunately my mixer is already broken. Whilst kneading some bread dough (well under the maximum capacity specified by Kenwood), the mixer started producing a horrible metallic grating/clunking sound which followed the speed setting of the mixer. Very disappointing after not even two months - I used it maybe 3/4 times max.
I then took this up with Kenwood, who offered a repair (again disappointing given the age of the product). I was told it would be repaired by their approved 3rd party repairs company - Staffords. A quick search of the company provided less than encouraging reviews with many people complaining (with photo proof) of repairs not being completed, and physical damage to their appliances. This does not just include mixers, but coffee machines, hoovers, etc. They refused any other solution, so I am left sending my month old mixer to a company with shady reviews for repair - brilliant!
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