I cancelled my main weight loss plan with Ketogo.app on February 6. I was under the impression that my relationship with this company was over. However, on May 9, they charged my card again.
It turns out they kept a separate, hidden subscription active for a "Shopping List"—a feature that is completely useless without the weight loss plan it supports. This is a clear "dark pattern" designed to keep charging customers after they believe they’ve unsubscribed.
To make matters worse, there is no option within the app or website to delete my saved credit card details, effectively holding my financial information hostage. I have contacted my bank to dispute this as an unauthorized charge and have filed a report with the FTC. Avoid this service at all costs; they will find a way to keep taking your money.
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