Avoid any dealing with this Mickey Mouse company, purchased a pond pump for a water feature which I had to send back as it didn’t work after 2 weeks. Informed the impeller was worn and now replaced so pump tested and sent back to me, refitted it and it makes such a noise it can’t be used, impeller still at fault. Contacted Kettering koi several times via email and the refuse to refund me or even give me back to postage costs as the parts were worn. Sure a new pump carries a warranty of more than 2 weeks???Now they don’t even respond to my emails and they don’t have a telephone number to call.AVOID DEALING WITH THIS TWO BIT COMPANY READ ALL THERE NEGATIVE REVIEWS.
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