Review Time
Avoid any dealing with this Mickey Mouse company, purchased a pond pump for a water feature which I had to send back as it didn’t work after 2 weeks. Informed the impeller was worn and now replaced so pump tested and sent back to me, refitted it and it makes such a noise it can’t be used, impeller still at fault. Contacted Kettering koi several times via email and the refuse to refund me or even give me back to postage costs as the parts were worn. Sure a new pump carries a warranty of more than 2 weeks???Now they don’t even respond to my emails and they don’t have a telephone number to call.AVOID DEALING WITH THIS TWO BIT COMPANY READ ALL THERE NEGATIVE REVIEWS.
Recently bought a 11w Jebao UV pond clarifier as mine packed up. 2,000 litre pond was green so had to buy quickly. Was delivered within a few days and got it working. The advert stated it would clear the algae in under 2 weeks and it did, pond is now clear fish are very happy Competitive pricing, couldn’t get it cheaper near me.
I ordered fish food through Amazon but it was due to be sent directly from Kettering Koi via DPD. The prouct was advertised on Amazon as including postage. We asked for the package to be sent to a friends address, they normally have no problems recieving products from Amazon or DPD. The parcel was not delivered. First attempt was made when no-one was at home, the parcel was not left in a safe place as usual and a failed delivery note was NOT left. Allegedly an attempt was made the next day, the family were at home but heard nothing and again neither the parcel or a failed delivery note were left. The parcel was returned to Kettering Koi andI was given a reduced refund. On complaining to Kettering Koi I was told £9 had been retained as the parcel had to be returned, I was also told that these days, it is up to the customer to keep a view on tracking details and any messages from the carrier who could have organised another delivery time. The parcel was returned so fast we did not stand a chance. We found a message from Amazon, as an email, that was sent shortly after the failed first delivery but we saw it too late to do anything about it.Beware of this situation..... We basically paid £9 for DPD to carry a parcel about on their van. We were not given adequate notice to sort out an alternative delivery and we can not find anything in Kettering Kois terms and conditions to say that this scenario could happen.
Same here as other reviews.They sell a lot of cheap Chinese products that just don't last longer than a few months.You've been warned, steer clear of them and order somewhere else.As per the rest of the comments they don't care what you say, in their eyes they don't sell anything that goes wrong/develops faults...it's all your fault.I've left reviews all over review websites and social media, maybe they'll start taking notice when their sales figures drop.
Purchased an aquarium pump/filter off these lot and after 8 weeks it developed a fault, they refused to take it back OR credit me.As this is against the consumer rights law, I am going to issue them with a CCJ, of which I cannot lose.AVOID THEM AND LOOK AT ALL THIS NEGATIVE FEEDBACK THEY RECEIVE !!!
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