I purchased a new single-serve coffee maker from an authorized retailer, and it failed within three months. None of the lights work, leaving me unable to tell if it's on or how many cups it's brewing. I submitted a warranty claim with all necessary documentation, but it was declined with irrelevant reasons. The customer service was rude and unhelpful. They insisted I must ship the defective unit back before considering a replacement, a requirement not mentioned in the warranty. I'm left without a functional coffee maker and extremely frustrated with the lack of support. If you're considering this model, think again. There are numerous negative reviews about defects and poor service; I wish I had seen them first.
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Keurig is a beverage brewing system for home and commercial use.