I have owned 2 Keurigs.The first died immediately after the "descaling process." I purchased another.The second Keurig I owned started alerting "DESCALE" within a couple of months. I had always changed the filter on time and used filtered water. This lead me to believe that a "DESCALE" alert simply shows up at a preprogrammed interval, whether the unit actually needs to be "descaled" or not. Since my previous Keurig had a massive failure after the "descale" process, I chose to not descale. I have since found out that many Keurig units have a malfunctioning sensor that alerts to "DESCALE" and then does not recognize the "descale" process and continues to alert to "DESCALE" even after the descale process has been performed.I currently only use my Keurig unit when I have a lot of guests who want coffee. It is efficient.I use a glass coffee press otherwise and it is easy and tastes delightful, as well as being much more environmentally-friendly.Comment to Keurig: Due to your lack of attention to fix your product deficiencies and your "outsourced" customer service lines, you've lost me as a customer.
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Keurig is a beverage brewing system for home and commercial use.
