I hired Kew for a divorce case but was eventually forced to terminate their services and hire replacement counsel. This failure has caused me significant extra cost and delays, and my case remains unresolved. They took a simple matter and made it unnecessarily complicated and drawn out.Their service was defined by two major flaws:Extreme Slowness: Replies to even urgent queries were consistently late, often taking multiple business days. This constant delay stalled progress and left me feeling like a low priority, multiple times I had to chase them up for a reply or to acknowledge my email evenLack of Clarity: When responses arrived, they were habitually overcomplicated, verbose, and filled with legal jargon. They failed to provide concise, plain-English explanations, adding immense stress to a routine legal process.If you value prompt, clear, and professional communication, I strongly advise looking elsewhere.
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