Used Key Assist after my car locked itself with the keys inside. They asked for £120 upfront and informed me that a locksmith would be there in 2 hours. After 3 hours I had to call them again and was told it would take another 3 hours from their original quote. Was not offered any reason, discount or apology. Edit: Locksmith arrived 7 hours after quoted time and did not have the correct picks, they would have to airbag it open. Key-Assist tried to tell me that this was due to a problem with my lock and refused to offer any refund. Locksmith openly told me otherwise and after mentioning this I was immediately offered a refund of £20. This has not yet been paid. Be warned that they may try to fob you off with incorrect statements about the vehicle / lock and are unapologetic in doing so. I don't mind a 9 hour wait, but tell me so when I pay upfront or at the minimum update me via a courtesy call. Finally, don't offer a non-destructive method of entry if it cannot be fulfilled.EDIT: £20 refund arrived a day after this review.
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