Terrible experience, I was waiting 5 hours for them to arrive on the promise they could get into my car…they then arrived and spent time trying to get into the car(I’d locked my keys inside). And when they couldn’t he smashed the window, they then charged me the full amount £150 which to say I then had to pay to get the window repaired feels like a huge rip off. I called head office to see if they would refund me any of the cost to say 1. It took so long and 2. They just smashed my window which I could’ve done myself and they were incredibly rude and said that £150 was the cost of the service…the smashing of my window?? I don’t mind them not being able to get in but the unprofessional behaviour and unreasonable charging means I will tell everyone to avoid them!
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