key-assist.co.uk

I arrived at Bristol airport from Mexico in despair . Found by superheros

I arrived at Bristol airport from Mexico with my car in the multi-storey car park & no keys as lost them on holiday. I was advised by my breakdown cover that as they were unable to supply keys for 14 days to call local auto lock services. Combined the amazing help of airport staff I contacted Key Assist supplies Auto lock smith. They were absolutely amazing from start to finish.Spoke to a real person (apologies I forgot who I spoke to a real person (little tired as no sleep for nearly 24 hrs) the man was really positive polite and friendly and give me options & what would happen next were explained and easily understood. This was completed in minutes he was so efficient. I received a text also giving info on the person attending and what would happen next.I wasn’t waiting an hour & as was described Charlie (Thomas) rang to confirm how long he would be & what to do next. He met me by my car & got to work right away. He was so friendly informative & made me feel at ease & safe. Unfortunately there was a fault with my OBD port , which he was unable to do. However he tried to speak his boss and colleagues for help. I had to ring The AA and after a few calls they came out within the hour and between them both I headed home.Charlie stayed with me all the time and showed real concern about welfare & safety, very knowledgeable man. His kindness will never be forgotten. And also that of the man in the end the phone. To whom employed these people , I must congratulate you for your insight of employing such amazing people. Plus the bonus very reasonably priced too. Forever grateful

Date of experience: Sep 13, 2022