if i could rate below 0 star i would. i booked for a full replacement of a key at 5pm and rang them by 11am the next day to get a refund they initially claimed they would return £118 of my order of £456 and when i challenged that they said id get a full refund they claimed they would need to listen back to the conversation. This is so dishonest. it took them about an hour before they eventually rang and said they would charge £50 and offdmered an option to get a replica made for £321. i offcourse asked for a full refund which is now going to take 21 days. The £50 is over and above a 10-15% admin and im considering contacting financial ombudsman as surely this is daylight robbery!
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