Only ranking one star bc ZERO is not available. This system sucks and customer service is worse than no help at all - they have multiple different systems, none of which are identified when you're looking at a screen, and you are transferred multiple times while people ask you questions that you can't answer from the screens. For example - Are you in Connect Direct or RapidConnect? How the hell would I know? Can't answer. Headings in the system mean nothing at all so you can't navigate through menus with any sense. First told me my tenant used credit card, but after he went back to the bank to get a NEW debit card to use and they thought it was credit again, I believe the tenant.
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