keyadvice.co.uk

5
5 Based on 21 reviews

Key Equity Release helps people make confident, informed decisions about later life finances. We’ve supported over one million customers and are rated Excellent on Trustpilot, with more than 16,000 5-star reviews. We take time to listen, explain your op...

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Average Rating

5

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5

21 Reviews

5 Star
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4 Star
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James Fletcher
We have been advised by Tom Walsley and he has been very professional throughout the process. He has

We have been advised by Tom Walsley and he has been very professional throughout the process. He has also been very supportive throughout with his help. His guidance and advice have been invaluable. Tom and his Company have provided excellent customer service.

5
Date of experience: Feb 04, 2026
Roz Hamilton
I felt communication was excellent. I was able to talk to my consultant, or the supporting team. It

I felt communication was excellent. I was able to talk to my consultant, or the supporting team.
It was a seamless 'event'.
The team were also very knowledgeable and polite.

5
Date of experience: Feb 04, 2026
Marshall Harris
Remarkable Professional Experience

This gentleman demonstrated great understanding, although I occasionally sensed that my attempts at humor might not have been suitable for the serious context of updating family wills. Nevertheless, he handled my lightheartedness with grace, and upon reflection, I feel I owe him an apology for not being more serious about the matter. That said, he exemplifies someone who interacts well with clients, creating a comfortable atmosphere while clearly being knowledgeable about his field. He instinctively recognized when to simplify complex legal terms for my wife and me. We found him to be both personable and professional, without the pretentiousness one might expect from someone in his position. He is someone my wife and I would gladly engage with again. Overall, he truly represents his profession and himself with distinction.

5
Date of experience: Jan 18, 2026
Clark
Updating a Will

This gentleman was very understanding, although at times I felt my attempts at humor might not have been appropriate for the serious nature of updating the family wills. However, he handled my lightheartedness with good grace, and looking back, I think I owe him an apology for not being more serious about it. That being said, he is a great example of someone who interacts well with clients and knows how to make them feel at ease, while obviously being very knowledgeable about his work. He instinctively knew when to explain things in plain terms when the legal jargon became unclear to my wife and me. We found him very likeable and professional, without any pretentiousness one might expect from someone in his field. He is someone my wife and I would enjoy talking to again. Overall, he is a credit to his profession, the company, and above all, himself.

5
Date of experience: Jan 16, 2026
Fantastic Experience

What a fantastic experience. Previously, I was somewhat hesitant about equity release. However, I would wholeheartedly recommend this service to anyone looking to secure additional income. My contact throughout the process was excellent at communicating and made me feel completely at ease. They provided great advice, and I decided to move forward with the application process. I must say, it was remarkably swift, and the requested loan was finalized within six weeks.

5
Date of experience: Jan 08, 2026
Larissa
Knowledgeable Adviser

The key adviser was very knowledgeable regarding any queries I had. The response was also very prompt.

5
Date of experience: Jan 05, 2026
Malcolm Price
Professional and Educational

Very professional and also educational.

5
Date of experience: Jan 05, 2026
Tallulah Patterson
Patient Guidance

The representative has been incredibly patient with us as we determined what we wanted to include in our will! They provided us with the necessary information and allowed us the time to consider our choices. I’m glad we chose this service—thank you.

5
Date of experience: Jan 05, 2026
Marcie Brooks
Extremely Helpful Support

The representative was extremely helpful, patient, and professional. They guided us through the process and made us feel comfortable throughout.

5
Date of experience: Dec 24, 2025
Vic5500
Helpful Estate Planning

I was fortunate to work with an incredibly helpful and informative representative who was very patient, making everything much easier to manage.

5
Date of experience: Dec 23, 2025

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Business Details

  • Key Equity Release helps people make confident, informed decisions about later life finances.

    We’ve supported over one million customers and are rated Excellent on Trustpilot, with more than 16,000 5-star reviews.

    We take time to listen, explain your options clearly, and recommend what’s genuinely right for you. And if equity release isn’t right for you, we'll tell you.

    Because your home — and your peace of mind — mean more.See more

  • email customer.relations@krgroup.co.uk
  • call 08005316027
  • language https://www.keyadvice.co.uk

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