I ordered a keyboard through the company's German website, which clearly indicated it was an ISO layout. Both the product preview and the order confirmation confirmed this. However, I received a Japanese JIS keyboard, which has a significantly different layout. After reaching out to customer support and providing evidence from the product page, I initially received no response for a long time. Eventually, a representative even accused me of altering the screenshot, which was completely unfounded and unprofessional. Further communication revealed that there was an error on the website, multiple similar cases had occurred, and the listing has since been corrected. Despite these admissions, the company refuses to cover return shipping costs, expecting me to send the keyboard back to China at my own expense. They only offered a partial refund and a set of keycaps, which does not resolve the issue. This is especially disappointing given my previous satisfaction with another keyboard purchased from a different platform. In conclusion, while the product quality is good, the misleading presentation, poor communication, and lack of accountability when issues arise are concerning. I cannot recommend purchasing through the company's German website.
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Keychron design and produces unique wireless Mechanical Keyboard for laptop, iPad, tablets, smartphones and PC.