The keyboard arrived over three weeks after I ordered it, despite the UK website stating a 5-10 business day delivery window. There is no contact number available, and all customer service is handled via email. Responses are infrequent and often take several days. The refund process is complicated, and customers must cover return shipping costs, which can be quite high due to the weight of the keyboards. If you're interested in their products, I recommend purchasing from a reputable reseller instead.
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Keychron design and produces unique wireless Mechanical Keyboard for laptop, iPad, tablets, smartphones and PC.