I am very unhappy with my keyboard purchase. The product listing was misleading, and it was never made clear that the keyboard I received would not meet my connectivity needs. The presentation leads to an expectation of modern wireless functionality, yet the limitations were not transparently communicated. This lack of clarity resulted in acquiring a product that does not suit my needs. The returns process is also problematic. While returns are technically allowed, the company does not refund the initial shipping cost and expects customers to cover return shipping to a distant location. This means customers bear all shipping expenses for a poorly described product, making returns financially impractical. The original shipping cost was not clearly stated on the website or during checkout, further eroding trust. As a result, returning the keyboard is not worthwhile, and I am left needing to resell the item to minimize losses. Overall, this has been a frustrating and unfair experience. I would strongly advise potential buyers to read specifications carefully and be aware that if the product does not meet expectations, the returns process heavily favors the seller at the customer's expense. I will not be purchasing from this company again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Keychron design and produces unique wireless Mechanical Keyboard for laptop, iPad, tablets, smartphones and PC.