here is the correspondence I have had with Unhelpful KFC today, make your own mind up folks... I asked KFC if they would extend my £10 voucher as it runs out in 18 days…. Hello, I have a voucher and I was wondering if I could have it renewed for a bit longer as it runs out in 18 days, every time I go to KFC I forget to use it, and when I tried online earlier it didn't register for some unknown reason'
Reply......
[28/01/2026, 11:33:48] Thank you for getting in touch with us again.
The KFC voucher is valid for 6 months, I'm afraid we are unable to extend and this can only be used via the front counter and drive-thru.
We look forward to welcoming you back as our guest.
Best Wishes,
Ivy.
KFC Care Squad
so I replied this....
[28/01/2026, 11:34:31] : Hi Ivy,
Thank you for your reply. I have to say, I’m quite disappointed with this response ,it feels rather mean-spirited that KFC can’t offer a small gesture of goodwill on a voucher that doesn’t really cost the company anything.
I only asked for a little extra time so it could be used for someone’s birthday in May. I deal with companies like Amazon regularly, and they’re always happy to make small exceptions for loyal customers , it’s good customer service and leaves a positive impression.
Unfortunately, this experience highlights the unhelpful side of KFC’s policies, and I’ll be mentioning it in my reviews to reflect how rigid and unaccommodating the brand can appear.
Regards,
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KFC Corporation, based in Louisville, Ky., is the world's most popular chicken restaurant chain specializing in Original Recipe®, Extra Crispy, Grilled Chicken and Original Recipe Strips with home-style sides, Honey BBQ Wings, and freshly made chicken sandwiches. There are more than 14,000 KFC outlets in more than 80 countries and territories around the world, serving some 12 million customers each day. KFC Corporation is a subsidiary of Yum! Brands, Inc., Louisville, Ky. (NYSE: YUM.)See more
