I bought an 8pc bucket meal at KFC in Livingston, TN. USA, in March of this year. Once I got the meal home, which was 30 miles away. I opened it up, I went to plate it out for my wife and myself and mother-in-law. We noticed the thigh, breast and even the leg was RAW. On the inside. The outside of those pieces were a doughy white color, like they had been packed tightly together and cooked, not allowing the hot oils to reach the entire chicken during the cooking process. Temp of the thigh and breast internally was 88 degrees. It was bloody and looking almost completely raw next to the bone. Needless to say, we couldn't eat it. We wasted $38.00 on that meal. Not to mention wasting over an hours worth of time and gas expense to drive and get it. When I contacted KFC corporate to complain and offer picture evidence, even. KFC said I would receive a voucher for a replacement meal. As of today, I have never received anything. So I called them back today, over 2 months later. They start out offering me a $5.00 voucher, each time, during the same call, that I did not agree to be satisfied with their offer, the representative would increase the voucher offer by $5.00 increments. When he got to offer a $25.00 voucher, he said then, that would be the final offer. So I begrudgingly accepted the offer for a $25.00 voucher. Thinking, "at least I will get part of the cost back." Now, once that was all said and done he said he would now report this issue to the proper person in request of a $25.00 voucher. I told him it was awfully crappy of them not to at least offer to cover the entire cost of the meal , which was $38.00, including extra sides, biscuits and so on. Trust me, when you open up a box of chicken and it's raw! That ruins the entire meal. Turns your stomach straight sick. So now, 2 months later I'm still waiting on a satisfactory outcome to compensate me driving 30 miles, spending $38.00 and then driving 30 miles back home. The local owner even called me and said he would make sure I was reimbursed for the meal. But no one has ever done anything, Yet. No reimbursement or refund or anything else. I doubt they will send a dollar or else they would have already done so, instead of keeping on lying to me. So if you order from this specific Kentucky Fried Chicken in Livingston, TN., you might want to thoroughly check your Chicken before leaving the restaurant. Or you could be completely out of luck on receiving a good thoroughly cooked meal, at a time when your really looking forward to it. This is the second time, this raw chicken issue, has happened in less than a year at this same restaurant location.
Claim your business profile now and gain access to all features and respond to customer reviews.
KFC - It's finger lickin' good
