KFH promised much and some of the staff were engaging and possessed good communication skills which suggested that they would do what they stated. Sadly, they did not do this and put forward an inappropriate 'tenant' that did not truly exist. It was a rapid tenant proposal, indicating limited investigation or validation. There was poor financial evidence. Much of this process seems to have been done by other companies and there was no consistent KFH governance/ oversight. Once in the house it was used by multiple people against the direct instruction for a family tenant. The property suffered much damage, memories of a house and home were ruined and finally the 'tenant' was evicted.
Despite all of this KFH state that they did a good job, charged their commission despite not fulfilling what was instructed. It seems there is limited reflection within the company as to how they could have done this better and seem to accept that a house may be 'trashed' and KFH have no accountability.
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