We have 23 vehicles on our fleet. One had a turbo failure at 40k miles, taking 10 weeks for repairs, only to fail again after another 3k miles. The dealership has had it for another 11 weeks without providing a replacement. It takes an average of 60 calls to get through without being sent to voicemail. Their warranty is worthless, and customer service is nonexistent. I’ve requested callbacks from staff and management, but nothing. Is it acceptable to not fix a vehicle under warranty for over 20 weeks? Customers deserve better.
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