What Khanum’s did for me was outstanding and honestly beyond words. I initially purchased the wrong size and reached out to their team about a return. They were immediately kind, responsive, and happy to accommodate me. I shipped the dress back, but that’s when the nightmare began.The shipping company I used completely failed to deliver the package. It was “lost” for an entire month and eventually returned to me because they claimed the address was incorrect. By the time I finally got it back, I was well outside the return window. I contacted Khanum’s again, explained the situation, and despite the delay not being my fault, I was still technically out of timeframe.Their response? Pure understanding and grace.They listened to my situation with so much care and empathy and kindly extended the return period for me. Not only that, but they provided me with a return label and arranged the shipping themselves to avoid any further issues. Even more impressively, they honored the original Black Friday discounted price instead of charging the updated full price. That level of integrity is rare.They also helped me choose the correct size and guided me through the entire process step by step. Once everything was sorted, I shipped it back, and they returned the new size to me via express delivery . it arrived in less than two days!Now, about the dress itself: it is absolutely stunning. The fabric and quality are incredible. For sizing, I would recommend going one size up if you prefer a less snug fit. Instead, if you want it to be tight, then go for your usual size. Just be careful. I think that the taller you are, the better an extra size is. Following the size chart, with my measurements, I’m supposed to be an M. However, I don’t quite like the fit of Large, as it was too tight on me (I think this also relates to the fact that the taller you are the wider your hips are) For reference, my measurements are: • Chest: 88 cm • Waist: 70 cm • Hips: 100 cm • Height: 6’0”And yes. this dress is truly tall-girl friendly! I’m 6 feet tall, and it still reached my feet with length to spare.Overall, this was one of the best customer service experiences I’ve ever had. Khanum’s went above and beyond, and I couldn’t be more grateful. Highly recommend , not just for the beautiful designs, but for the incredible team behind them.
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Khanum’s is a proud British Bangladeshi brand, founded with the purpose of creating timeless, investment pieces while challenging the culture of throwaway fashion.
We design beautifully constructed garments to be worn for a lifetime - favouring classic tailoring and considered details over trend-driven design. With every collection, we continue to improve our sourcing and supply chain practices, ensuring our pieces are made in the best possible working conditions with materials that have a lower impact on the environment.
Our vision is for every Khanum’s piece to be cherished today and passed down to future generations.See more
