Worst experience ever!I am extremely frustrated with my experience. I placed an order on the 5th of May 2024 and have been dealing with an unending series of delays ever since. After returning the item, I was told on the 19th of August it would be sent back to me. When it didn’t arrive, I followed up on the 28th of August and was assured once again that it would be sent. But by the 26th of September, I still hadn’t received the dress.After months of delays, I finally requested a refund and was promised it would be processed within 30 working days. Now, it has been over a month since this promise, and I still haven’t received anything.I have been more than patient throughout this process, but enough is enough. I expect a full refund immediately, with no further delays or excuses. If this issue is not resolved, I will be left with no choice but to consider legal action.This experience has been incredibly disappointing, and I hope others are aware of the risks before purchasing.
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Khanum’s is a proud British Bangladeshi brand, founded with the purpose of creating timeless, investment pieces while challenging the culture of throwaway fashion.
We design beautifully constructed garments to be worn for a lifetime - favouring classic tailoring and considered details over trend-driven design. With every collection, we continue to improve our sourcing and supply chain practices, ensuring our pieces are made in the best possible working conditions with materials that have a lower impact on the environment.
Our vision is for every Khanum’s piece to be cherished today and passed down to future generations.See more
