Honestly if I could give zero stars I would. This has been the most disgusting experience ever. I asked for a refund 11 months ago, they gave me a credit note instead when I emphasised I did not want or need the credit note I just wanted a refund. Coming up to my credit not expiration I purchased items under duress and of course yet again the quality and sizing were off, the lining of the trousers were so itchy!! I have emailed for a refund and they have responded by saying they won’t give a refund or issue another credit note this is insane. None of the items were custom made. This is literally their words - We absolutely honour the Consumer Contracts Regulations 2013, and for any non-custom items, customers are entitled to return within 14 days of receiving their order. This is part of our policy and is communicated on our website and at checkout. - So then issue it? Instead of holding me hostage. Nicole is so rude it’s ridiculous, you have said case closed when you have literally taken my money?
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Khanum’s is a proud British Bangladeshi brand, founded with the purpose of creating timeless, investment pieces while challenging the culture of throwaway fashion.
We design beautifully constructed garments to be worn for a lifetime - favouring classic tailoring and considered details over trend-driven design. With every collection, we continue to improve our sourcing and supply chain practices, ensuring our pieces are made in the best possible working conditions with materials that have a lower impact on the environment.
Our vision is for every Khanum’s piece to be cherished today and passed down to future generations.See more
