Very poor customer service. When trying on the dress I discovered an ink stain on the inner slip. It was not noticeable when wearing the dress as it was on the inside so I had no idea it was there. When I reached out to the team, they suggested that I was being dishonest and the stain was on the outside of the dress therefore something I would have done. I followed up with a video, to which they said there was nothing they could do as the tags had been removed. Given the price of the dress the customer service is very poor and unhelpful, even when the error is on their end. Will not be supporting this company moving forward.
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Khanum’s is a proud British Bangladeshi brand, founded with the purpose of creating timeless, investment pieces while challenging the culture of throwaway fashion.
We design beautifully constructed garments to be worn for a lifetime - favouring classic tailoring and considered details over trend-driven design. With every collection, we continue to improve our sourcing and supply chain practices, ensuring our pieces are made in the best possible working conditions with materials that have a lower impact on the environment.
Our vision is for every Khanum’s piece to be cherished today and passed down to future generations.See more
