I ordered a dress from Khanums because I really loved the design, and the website showed that one piece in size M was still available. Since my engagement was coming up and S was sold out, I decided to order M and planned to have it altered.After placing the order, I was told it was actually a pre-order, which wasn’t mentioned anywhere. Before that, we had several conversations. She offered to send me the dress in a different color or a different style, but I insisted on the original one because the website clearly stated it was in stock.However, after I posted my initial review, the representative was extremely kind and responsive. She even offered to change my order to size S and arranged for the dress to be shipped much sooner than expected. I really appreciated that effort and flexibility.Before dispatch, I asked for extra pearls, but unfortunately got a reply only after the parcel was sent - and then only with an additional fee, which I didn’t go for because it would mean paying customs charges a second time (around €30) just for the pearls (€15). In the end, the issue was resolved and the service improved a lot, but it would be great if the same level of support and communication were offered from the very beginning.The dress itself is beautiful and exactly like in the photos, so I’m happy with the product. However, it shouldn’t take a public review to get proper communication and support.
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Khanum’s is a proud British Bangladeshi brand, founded with the purpose of creating timeless, investment pieces while challenging the culture of throwaway fashion.
We design beautifully constructed garments to be worn for a lifetime - favouring classic tailoring and considered details over trend-driven design. With every collection, we continue to improve our sourcing and supply chain practices, ensuring our pieces are made in the best possible working conditions with materials that have a lower impact on the environment.
Our vision is for every Khanum’s piece to be cherished today and passed down to future generations.See more
