Don't buy, don't. Ordered on 2 April, when I reached out, they told me the dress would arrive on 7th May (5 weeks after the order). The dress came on 23rd May! Two months later! I asked to cancel as one of the wedding events had passed at that point. Got told 'Cancellations are possible only up to 6 hours after the order'.I am trying to exchange the dress as the size does not match conventional sizing. You can exchange once, which I have never heard of. For a company that markets itself as modest, there is nothing modest about the cut. Every time I send an email to customer service, only half of my questions are answered, that is, if they are answered at all. Most of the time, you will get an email that sends half a sentence to kick the can down the road. The quality of the dress feels like a thick polyester tarp from Screwfix. At no point during the ordering process was it made clear that the dress would take 2 months to arrive, that there are no cancellations, or that there are no returns facilitated. My advice: Just don't order. There are better alternatives.
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Khanum’s is a proud British Bangladeshi brand, founded with the purpose of creating timeless, investment pieces while challenging the culture of throwaway fashion.
We design beautifully constructed garments to be worn for a lifetime - favouring classic tailoring and considered details over trend-driven design. With every collection, we continue to improve our sourcing and supply chain practices, ensuring our pieces are made in the best possible working conditions with materials that have a lower impact on the environment.
Our vision is for every Khanum’s piece to be cherished today and passed down to future generations.See more
