We constructed our home with the company and have been very disappointed with how our warranty issue was managed. Before our warranty expired, we submitted a service request for our front door sidelights, which had become foggy. The company directed us to a manufacturer, who then informed us they were not the right contact and could not assist. I reached out once more and spoke to a representative who promised to investigate the issue, but there was never any follow-up. Our warranty has since expired, and we are now left with a front door that has two fogged windows and no way to get them replaced. It’s incredibly frustrating to have a legitimate warranty issue ignored despite reporting it in time. Being passed back and forth with no accountability is unacceptable. Buyers deserve better communication and support. I hope this review prompts a response and leads to a resolution, as it seems to be the only way to address this issue.
Claim your business profile now and gain access to all features and respond to customer reviews.
Hovnanian Enterprises, Inc. is a United States real estate company which is involved in every aspect of marketing homes, including design, construction and sales.
