A zero-star rating for service would be more fitting. We purchased a home from this company in 2019, which supposedly comes with a 10-year warranty on the foundation in addition to the standard 1-year warranty. A couple of years after our purchase, we noticed two surface cracks on the bricks of our foundation, and the company responded to repair them quickly. The repairman advised me to inspect the foundation annually and report any new cracks within the warranty period. Fast forward to 2024 when I noticed a similar crack in a different spot and reported it. I had to make multiple calls to even receive a response. After much back and forth, I received an email stating that surface cracks are normal and I should fix it myself. I questioned why the previous cracks were repaired under warranty while this one was not. What changed? Good customer service would dictate that the company should cover the repair as well. I'm still waiting for an explanation. The moral? Don’t fall for the enticing 10-year warranty promise during the sales pitch. It sounds good but the company will go out of their way to deny your claims. They seem to prioritize avoiding responsibility over actually addressing issues. There are plenty of builders out there who still value good customer service after the sale, but this company is not one of them, and based on my experience, I cannot recommend them.
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Hovnanian Enterprises, Inc. is a United States real estate company which is involved in every aspect of marketing homes, including design, construction and sales.
