Everything was good at first until I encountered temporary financial hardship. I had reached out to the customer service team multiple times and have not been satisfied at all. At first, I thought my payment date had been updated via the self service bot, thankfully I double checked and a representative told me it had not been (so the first red flag is the bot doesn't work, which I told them they needed to update because that's misinformation being provided) and then proceeded to tell me I couldn't because of the payment due date. After making the first payment, I reached out ahead of time AGAIN to have my payment date updated, if not skipped due to financial hardship. I have reached out to the customer service team MULTIPLE times and asked to speak with a higher up because of misinformation and lack of communication, in which nobody ever got back with me and I even had to go as far as contacting my dealership to speak with a higher up. After explaining the entire situation, it was the same thing, even though they were FULLY aware I had been reaching out multiple times and the lack of communication to get to me in a timely manner was a fault on their part, not mine. They lack accountability and authenticity, all they care about is money. If you finance your car I would not recommend financing with this company.
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