The item I received was not the correct size. The support team required me to provide pictures of both the box and the shoe after I requested a full refund. I was then told that I would only receive store credit, minus restocking fees. They continued to ask for more pictures to confirm the size issue. Ultimately, it was too much trouble to deal with this service. I chose to sell the shoes I couldn't wear and accept my losses. I won't be purchasing from this service again.
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