I placed an order on 18 January, with a stated delivery timeframe of 5–10 working days (including one item advertised as next-day delivery), which indicated delivery by 28 January.
On 5 February, I was informed that the order was delayed until 18 February. This update was not prompted by me chasing — it was simply communicated late. That revised date then passed with no delivery and no further updates.
Only after following up later was I advised that there had been an “unforeseen delay with the manufacturer” and that the order was now expected during the week commencing 2 March, more than a month after the original delivery estimate. At this point, I chose to cancel the order entirely.
While the customer service response was polite once I eventually received it, the overall experience was very poor. Delays can happen, but repeatedly missing delivery estimates and failing to communicate proactively is unacceptable, particularly when the order was placed for a first birthday.
Based on this experience, I would not order again.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Kiddies Kingdom, we believe every family deserves the very best start. Since 1985, we’ve been proudly supporting parents across the UK, helping to create safe, stylish, and happy spaces for little ones to grow. Over the years, we’ve built a reputation for choice, quality, and value — and for always going the extra mile for our customers.
Our impressive 9,000 sq ft showroom is a place to explore, test, and compare products in person, with expert staff on hand to offer guidance and advice. Behind the scenes, our 50,000 sq ft of warehousing means we can keep an extensive range in stock and ready for fast delivery, so you never have to wait long for the things you need most.
Because we’ve nurtured strong partnerships with leading nursery brands for decades, we’re able to bring you exclusive deals and one of the widest selections in the industry — from essential everyday items to the latest innovations in baby care.
Whether you’re preparing for your first newborn or adding the finishing touches to a growing toddler’s room, Kiddies Kingdom is here to make every stage of your parenting journey easier, more exciting, and more memorable.See more
