Edit: I will be filing a consumer complaint with the competition bureau of Canada - Buyer beware. I encourage others to do the same.The company responded with a third tracking number which has one part of the full order and has shown shipping progress. Still no clear understanding of the second portion of the order after 10+ communications and also no explanation/justification of the experience. I apparently will get an update after the weekend on the second portion of my order. We will see what happens.In response to my inquiries they issued an $80 refund from a different company name ‘Tera Power Sports’ - appears to be an associated company (on a 900 dollar purchase), and refused when I requested 25% due to their blatant disregard with false/misleading advertising they’ve refused to address properly based on numerous public reviews with the same issues.Original: As with many other clients, customer service and shipping commitments are abysmal. I wish I had looked at these reviews first.I ordered a ride on Oct 19th - was told it would arrive between 7-14 days. I received notification from Kids on Wheelz on Oct 23rd that a shipping number had been issued through Canpar which was in line with the 14 day timeline. On October 31st I received an email from Canpar stating a label had just been made for the shipment.I sent an email same day to the company requesting a new expectation of arrival and clarification on what happened. This was for my sons birthday and the delay would impact celebration plans. November 3rd I sent a second request for a response.Nov 4th they responded saying there was an error on their end, the item would be delivered on the weekend and that they had requested a new tracking number.Nov 5th I still had received nothing. I emailed again and stated I was concerned on their commitment on receiving over the weekend since it was Wednesday already. I asked when I could expect the shipping.Nov 6th I receive an email with a new tracking number, that again, the status is only the label has been created. I email requesting an update on what my expectation of delivery will be considering it would be near impossible to receive the product in the new timeline commitment they gave.Nov 7th (today) I requested a response and asked why they would have committed to a shipment timeline that wasn't feasible.Nov 7th @ 8:52 PM I receive a separate email that states the following"Please note this shipment is coming from our USA Warehouse.The tracking is provided when it passes the US border through BC that is when it will activate."To say the least, I have no item or hope of seeing it at this point. Will update with any resolution, or action that is taken if the company does not step up to rectify the situation.
Claim your business profile now and gain access to all features and respond to customer reviews.
Kids on Wheelz is the one-stop-shop dedicated to celebrating movement at every age. We believe that every child deserves the joy of riding, and we offer an enormous range of quality, size-appropriate wheeled fun to match. From tiny push cars and easy-to-learn balance bikes for toddlers, all the way up to serious skateboards and electric scooters for older kids, we cover every stage of mobility. Our mission is simple: to encourage active, outdoor lifestyles by providing the best equipment and friendly advice for families everywhere.See more
