The item was shipped without any packing, arriving broken, scratched, and dented. I was informed that I could not return the coffee maker, which was also missing the frother that I specifically wanted. The customer service experience was the worst I've ever encountered—rude, unhelpful, and only available through email. They refused to provide a phone number for support. I strongly advise against purchasing anything from this company. If it were possible to give a negative rating, I would.
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