I ordered a vitamin C serum and received a completely different product. The old formula was a smooth yellow cream; the new one is grainy and ineffective. When I contacted customer service, the representative did not seem to understand my concerns. I was told to return it at my expense. I ended up going to a store where I was offered store credit. After speaking with a manager, I finally got my money back. I won't be returning. Additionally, my honest review on their website was not published.
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