Review Time
I paid over $400 and received a small sealed box missing 11 items! They blame the packing mistake on the shipping service, which claims to have delivered the box. After waiting 1.5 months, I now have to deal with my bank. This experience has been extremely frustrating!
I ordered a vitamin C serum and received a completely different product. The old formula was a smooth yellow cream; the new one is grainy and ineffective. When I contacted customer service, the representative did not seem to understand my concerns. I was told to return it at my expense. I ended up going to a store where I was offered store credit. After speaking with a manager, I finally got my money back. I won't be returning. Additionally, my honest review on their website was not published.
The customer support team is unprofessional and frustrating to deal with. They had a promotion on the website but refused to honor it. The support team was unhelpful and took hours to locate my order. I would advise against purchasing their products.
I’ve been a long-time customer but had to switch to online orders due to store closures. After missing out on a reward gift with my last order, I reached out to the support team. They insisted I was at fault for not including a code that I never saw in the checkout process. They were unhelpful and didn't make an effort to satisfy a loyal customer. To make matters worse, I received none of the usual freebies. Their service standards have declined, and I won’t shop with them again.
I ordered a gift set that arrived with a damaged full-size sunscreen. After multiple attempts to contact customer service with evidence of the damage, I only received a partial refund. The lack of effective assistance has made this experience extremely disappointing. I hope the company improves its handling of damaged products.
I used to love this brand, but my recent order was a disappointment. The package arrived with the extras but not the main product. I submitted a complaint and had multiple email exchanges, but the issue remains unresolved after several days. I've decided to cancel my order.
I paid over $400 and received a small sealed box missing 11 items! They attributed the packing error to the shipping service, which claims to have delivered the box. After waiting 1.5 months, I now have to work with my bank. This has been incredibly frustrating.
My order was cancelled without notice after 12 days of waiting. Customer service was unhelpful and I was told my order couldn't be reinstated. Refunds take up to 10 days, leaving me without my money or products. This experience has been frustrating, and I won't be purchasing from them again.
I ordered a cleansing face wash, but the pump was faulty. I contacted customer service multiple times, providing evidence, but the process has been complicated and unhelpful. It's disappointing that such a reputable brand makes it difficult for customers to get support for defective products.
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