kiehls.com

1.3
1.3 Based on 357 reviews

...

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Kirstin Ross
Cancelled Order with Poor Customer Care

My order was cancelled without notice after 12 days of waiting. Customer service was unhelpful and I was told my order couldn't be reinstated. Refunds take up to 10 days, leaving me without my money or products. This experience has been frustrating, and I won't be purchasing from them again.

1
Date of experience: Nov 11, 2025

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