I placed a large order in early December that Kikagoods shipped in 3 separate shipments. Two smaller packages with the majority of the order in the 3rd package. The first two packages were sent Yunexpress with Gofo as the last-mile delivery service. Both were delivered to my home with no issues. The 3rd larger shipment seems to be no where to be found.Kikagoods provided a FedEx tracking number for the last-mile delivery on 12/10, but never gave me a tracking number showing the package shipping from China to the US. I've contacted customer service multiple times, and no one seems able to provide it. The Fedex last-mile tracking is now showing "Support ticket in progress". I have reached out to their customer service multiple times over the past week and have not been able to get a resolution. All they say is to be "patient". I'm sorry but that isn't cutting it anymore at this point. This was a rather expensive order (over $1000) that contained holiday gifts for family. It's clear that the rest of my order is not going to arrive by Christmas. That is upsetting enough, but having the majority of my order seemingly nowhere to be found is even more upsetting. Kikagoods seems unconcerned about this issue. I don't want to be told to be "patient". This has gone on long enough. Why can't you just give me the correct tracking number or just admit that you either haven't sent the package, or that one of your employees stole it? I will be filing a chargeback with my bank today. You've had a week to give me the correct tracking number, and for whatever reason, you just refuse.
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KIKAGOODS is a young new online store founded in 2021. We sell exquisite toys and various collectibles. You may never know what your first toy is, but we will let you get what you want.
We welcome brands, original studios, designers, manufacturers and wholesalers shops to contact our Business Director.
