I placed a significant order in early December that was shipped in three separate packages. The first two smaller packages arrived without issues, but the third larger shipment seems to be missing. The seller provided a tracking number for the last-mile delivery, but no information on the package's journey from overseas. I've contacted the support team multiple times, but they haven't been able to assist me in locating it. The tracking status is currently stuck on 'Support ticket in progress.' Despite my repeated inquiries over the past week, I have not received a satisfactory resolution—just the suggestion to be 'patient.' This order was quite costly, over $1000, and included holiday gifts for my family. It's apparent that the remaining items won't arrive in time for Christmas, which is disappointing, but even more frustrating is the lack of clarity on the status of my order. The company seems indifferent to my concerns. I don't want to hear about patience anymore; this situation has gone on long enough. Why can't they provide the correct tracking information or acknowledge that there may be an issue? I plan to initiate a chargeback with my bank today. They've had ample time to provide me with the needed tracking details, yet they continue to avoid the issue.
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KIKAGOODS is a young new online store founded in 2021. We sell exquisite toys and various collectibles. You may never know what your first toy is, but we will let you get what you want.
We welcome brands, original studios, designers, manufacturers and wholesalers shops to contact our Business Director.
