I just returned home after collecting my caravan from the local branch, only to discover broken glass scattered on the floor and work surface from a damaged microwave turntable. I reported this to the company, and their response was that I shouldn't have had the turntable in the microwave. The damage occurred during the return trip after the caravan had been in their care. I won't be using this company again when I upgrade to a motorhome if this is their attitude. Update: Upon further inspection in daylight, we found muddy footprints on the carpets, despite assurances that they would be covered. Additionally, the heating fluid tank is below minimum, which I intentionally left untouched before service to see if it would be addressed. I fail to understand what was done for £339.
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Kimberley – The Caravan & Motorhome People.
A family-run business since the 1970s, we’re passionate about helping you find the perfect caravan or motorhome. Silver award winners in the Caravan Owner Satisfaction Awards! Proud runners-up for Caravan Dealership of the Year 2025, we have branches in the East Midlands & the North, offering 300+ motorhomes & caravans from leading brands like Swift, Bailey, Coachman, Carthago & Xplore.
Why Choose Kimberley? Trusted for quality & service, 4.6★ Trustpilot rating from 1,000+ happy customers, fantastic facilities:
Darlington branch: On-site café, huge awning & accessories shop, children’s play area, plus indoor & outdoor showrooms and NCC approved service centre.
Nottingham branch: Outdoor showroom, awning & accessories shop, plus an NCC approved service centre.
Start your adventure with Kimberley – where great journeys begin! See more
